Terms of service.

Payment and Booking

Payment Schedule

  • Payment is due at the time of booking or 48 hours before your appointment, whichever is closer to your session time

  • No payment plans or installment options are available

  • All fees are non-refundable once sessions have taken place

Fee Schedule

Individual Sessions

  • Initial Consultation (90 min): £165

  • Follow-Up Sessions (50 min): £85

  • Immersive Sessions (3 hours): £330

Couples Sessions

  • Initial Consultation (90 min): £265

  • Follow-Up Sessions (60 min): £155

  • Immersive Sessions (3 hours): £530

Full-Day Intensives

  • Individual or couples work (8 hours, including breaks)

  • Fees vary based on location - contact me directly for pricing

Cancellation Policy

Standard Sessions

  • 48 hours notice required for all cancellations

  • Monday/Tuesday Rule: Appointments on Monday or Tuesday must be cancelled by 5:00 PM on the preceding Friday

  • Late cancellation fee: Full session fee applies if less than 48 hours notice is given or if you miss your appointment

Intensive Sessions (3+ hours)

  • 72 hours notice required for half-day intensives

  • Weekend Rule: Monday-Wednesday intensives must be cancelled by 5:00 PM on the preceding Friday

  • Full-day intensives: 50% non-refundable deposit required at booking, with remaining balance due two weeks before your session

Rescheduling

  • You may reschedule once without penalty if you provide at least two weeks' notice

  • This applies to both half-day and full-day intensives

  • Further changes or late requests incur standard cancellation fees


Accessibility and Support

Reduced Fee Options I'm committed to making therapy accessible to everyone. A limited number of reduced-fee spaces are available for clients on lower incomes. Please contact me directly to discuss options - all inquiries are handled confidentially and with respect.


Session Information

Location Sessions take place at my garden practice in [location]. For intensive work, I can also come to your location or recommend suitable venues.

Confidentiality All sessions are strictly confidential in accordance with professional therapeutic guidelines and GDPR requirements.

Contact If you have questions about these terms or need to discuss your booking, please contact me at [email] or [phone number].